FAQ
Ordering
How do I know which size Prong Collar to order?
Each of the Prong Collars pages has instructions on how to accurately measure your dog’s neck and how the size corresponds to the various sizes available. In addition, we offer lengthening links if your dog is in between sizes.
How do I know which crate to order?
Please review the size recommendation graph on any of the crate detail pages to determine which crate is best for your pet.
How do I know which size Martingale Collar to order?
Each Martingale Collar product page has instructions on how to accurately measure your canine’s neck. This will help you to determine and order the correct size. Don’t worry, we’ve got you covered no matter your dog’s neck size!
How do I know which size platform bed to order?
The 40 inch x 30 inch bed is best for medium length canines and stocky breeds such as American Bulldog, while the smaller bullies and other smaller breeds do better on the 30 inch x 30 inch or 30 inch x 22 inch beds.
What are the weight limits for platform beds?
40 inch x 30 inch bed: for animals less than 120 lbs.
30 inch x 30 inch bed: for animals less than 100 lbs.
30 inch x 22 inch bed: for animals less than 130 lbs.
What can be done to offset the additional length added by a quick-release buckle?
You can remove and add prong links by squeezing the arms together.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
All details of our shipping policy can be found here.
What is the return policy?
All details of our return policy can be found here.
How are international orders shipped?
International orders are shipped using global carriers. Duties and VAT are calculated based on the customs value of the goods, including item cost, insurance, and shipping.
Any additional charges will be billed directly to the recipient by the carrier.
See our Shipping Policy for more details.
What is the threshold to qualify for free shipping?
$150 before tax (if applicable) within the continental United States.
Shipping costs for orders under $150.00 will vary based on the item(s) ordered.
What if my package arrives damaged, or if my items are defective or broken?
Contact us - we'll be happy to help! Please be sure to provide your name, the email address used when ordering, and the name(s) of the item(s) you ordered.
What if I never received my order?
Contact us - we'll help track down your order!
Get in touch
Have questions about your order, or a general enquiry?